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Best Buy drops 15% restocking fee

If you’ve ever purchased a laptop, video camera, GPS or other high-ticket item from Best Buy, you’ve probably noticed that yellow sticker warning you of their 15% restocking fee. What this means is that if you open the item and try to return it, you’ll only get 85% of your money refunded to you. This is done to cover the fact that they drop the price for open-box items. It’s also no doubt done to keep returns to a minimum. So why am I blathering on about this today? Because it seems that the company has had a change of heart and removed the restocking fee altogether.

That’s right, if you receive a shiny new GPS for Christmas and it doesn’t work quite as well as you’d hoped, you can get a full refund on the device (with a receipt, of course). If you happened to return something and took that 15% hit within the last month (since November 17th, to be precise) the company will even refund you that extra bit that they held back. How about that for customer service?

Scott – who has written posts on The Red Ferret Journal.

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