Hmm…apologies to our newsletter digest subscribers but it appears that the Zookoda system appears to be broken. To be honest I’m not that impressed. Their service has been patchy since Day one, their tech support - if you can laughably call it that - is pathetic, and all they’ve really got going for them is that the system is well thought out and simple to set up and administer. But no blinking good if it doesn’t work as advertised, eh? If anyone has got a decent alternative to suggest I’ll take a look at it, as we’re now building a subscriber list which deserves better. Shame.
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Thanks
Phil
Thanks Phil, to be honest the only problem is I have to pay money to tailor the newsletter design to my site, and it’s not worth it to me. Thanks for the heads up though. :-)
I recently switched from FeedBlitz to Zookoda due to Zookoda’s fabulous interface and feature set.
So you can imagine my dismay at the delivery problems that have cropped up right after I finalized my transition.
I hope they get things sorted out soon. If you hear anything, let me know because I can’t get a response from them.
They don’t seem to understand the programmer’s ethos: bugs are okay as long as they are acknowledged and addressed in an orderly and predictable fashion. Ignoring the problem just magnifies it.
James, that’s exactly my opinion too. I’m glad it’s not just me. I suspect it could be something serious (like money and bandwidth costs?) because their blog hasn’t been updated in quite a while either. Neither has the blog on the Squeet.com site (a service which also doesn’t seem to fully work) and they also have a very rudimentary contact facility and no forums. Something is clearly not quite right in this part of the business.
I’m a competitor, so take with whatever pinch of salt you wish, but it sems to me that having responsive customer service and a system that consistently works is key, which is why we’re the leader. We deliver these benefits for free for the majority, and for a whisker over 16c a day if you want to tailor the look and feel for a single feed.
It seems to me that 16c a day is nothing compared to what you’re currently experiencing – and a 16c cost has to be way, way less than the value of your mailing list to you.
Just my 2c (ok, 16c).
Phil