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How to recover from a serious malware attack

Malware

Think you’ve been hit by malware? Trojan, virus, spyware, keylogger? Following this action list posted by Max Wachtel on Google Groups a while back may just get you out of trouble. Full text past the jump…

1) Update Windows. Use a firewall.
Use an Anti-Virus of your choice and keep it updated.
In Windows Explorer, set Folder Options to “show all files”.
Clean out all temp, cache, ect. files.
Download BeClean here:
http://boozet.xepher.net/beclean/

2) Download Sysclean from here:
http://www.trendmicro.com/ftp/products/tsc/sysclean.com
Read this:
http://www.trendmicro.com/ftp/products/tsc/readme.txt
Reboot into safe mode and run Sysclean, write down results, then reboot
normally.
If offending file is in “restore” read this:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/200111191227…

3) Download AdAware from here:
http://www.majorgeeks.com/download506.html
Read the help files and then Update and run AdAware.
If you lose your Internet connection after running AdAware download
Winsock Fix here:
http://www.tacktech.com/display.cfm?ttid=257

4) Download Spybot Search+Destroy here:
http://www.safer-networking.org/en/download/index.html
Read this:
http://www.safer-networking.org/en/tutorial/index.html
Update and run Spybot (enable all protection).

5) Download Spyware Blaster here: (enable all protection)
http://www.javacoolsoftware.com/spywareblaster.html

6) Run a couple of online scanners (pick a different one than your main AV):
* BitDefender:
http://www.bitdefender.com/scan/licence.php
* Norton:
http://security.symantec.com/sscv6/home.asp?errorCode=3&langid=ie&ven…
* Panda:
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
* eTrust:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
* House Call:
http://housecall.trendmicro.com/housecall/start_corp.asp

7) If the previous do not solve your problems:
Download Bazooka here:
http://www.kephyr.com/spywarescanner/

8) Download SwatIt here:
http://swatit.org/

9) Download KL-Detector here
http://dewasoft.com/privacy/kldetector.htm

10) Download CWShredder here
http://www.intermute.com/spysubtract/cwshredder_download.html

11) Download HijackThis here:
http://www.majorgeeks.com/download3155.html
Install, run and save the log that is created. Don’t let it fix anything yet!
You can find forums to post the log to have it analyzed here:
http://tomcoyote.org/hjt/

12) Download Stinger here:
http://vil.nai.com/vil/stinger/

13) Download eScan here:
http://www.mwti.net/antivirus/free_utilities.asp
Rename the downloaded file escan.zip and extract (with a zip program) to C:\Downloads, which you will have to create. Run the updater (kavupd.exe) and then run eScan (mwavscan.exe). 

[Note that in this Google Groups case Spyware Doctor cured the person’s problem, so it may be worth keeping it on the shopping list just in case.]

Red – who has written posts on The Red Ferret Journal.


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